Our Cruise in Confidence Guarantee Read More

Our Cruise in Confidence Guarantee

We appreciate that there has been uncertainty regarding the ever changing travel situation, from when the pandemic commenced in March 2020. Fortunately we have experienced a very successful 2021 season and we are extremely positive as we prepare for 2022 and beyond. Cruise Croatia are a part of the largest luxury tour operator to Croatia and privately operate our own ships in Croatia. Our very experienced team are on hand to design the perfect trip with award winning support at all times to assist you from the minute you book, until you return.

You can book with confidence, knowing that your trip to 100% financially protected and we will always be as flexible as possible.  Below we have outlined some of the steps that we believe will give you the complete reassurance and peace of mind to book today.

Cruise Croatia

100% Financial protection. Guaranteed peace of mind.

Cruise Croatia are a fully bonded tour operator and member of the Association of Bonded Tour Operators Trust (ABTOT). All clients that book trips with us, no matter their country of origin are financially protected by ABTOT. Our ABTOT membership number is 5446.

Each year we are required to pass a financial fitness test and pay a sizeable bond to protect the monies guests pay us for their trips. We also hold an Air Travel Oganisers License (ATOL 11856) which issued by the Civil Aviation Authority.

Cruise Croatia

Flexible cancellations & deferments

We  appreciate that in today’s world, our guests may need to modify their trips or make changes to their itineraries.  Due to the implications of Covid-19, we have adjusted our cancellation policies accordingly.

In the unlikely event that your country of origin bans travel to Croatia, we will allow a deferment of the booking to a future date with no extra administration fees.  If your trip falls into a higher season, we will simply charge you the fare difference which is levied by the hotel or airline on your booking.

In the extremely unlikely event that Croatia does not allow entry,  you will have the opportunity to either defer the booking to a later date or to cancel with a full refund.

Should you wish to cancel outright for any reason, we will apply a low cancellation fee. The remaining amount will be refunded to the card you paid us with. Please refer to our Booking Conditions which apply to new bookings from November 1, 2020.

Cruise Croatia

No Credit Card Fees

Trip deposits can be paid by credit card or bank transfer and we do not charge any fees for credit card payments.

Tomic Winery

We support local communities in Croatia

The ships we operate on are all locally built in Croatia, at ships yards not far from Split. Cruise Croatia supports local captains with investment into the ships to help them build. We have therefore developed an extraordinarily strong bond with our local captains and their families. The captain, crew on our vessels and our fantastic ground staff, are all Croatian. Unlike big ocean liners, whose proceeds go to corporate firms and hedge funds, the revenue generated from our ships is invested into the local community.

All our small ship cruises include hand-picked excursions which have been tried, tested, and perfected by our team. We aim to introduce our guests to small family-run vineyards, traditional family-run restaurants and local producers who all have a wonderful story to tell and truly value the experience of interacting with our guests.

Cruise Croatia

We provide the wow-factor

Cruise Croatia enjoy a reputation in Croatia for providing an outstanding service to our guests. We have set ourselves apart with simply unrivalled personalized service and attention to detail, where we offer the ‘wow-factor.’ We are incredibly proud to have a 99% positive independent feedback rating from our valued clients.

We have built our reputation on going the extra mile and our 99% positive client feedback is testament to that. We provide our guests with our exclusive Privilege Card to use during their trip for discounts in recommended local restaurants. We have offices in Croatia and have an experienced team on the ground in both Split and Dubrovnik, to handle any request from our valued guests.

Financial Confidence

As Cruise Croatia is fully ATOL (ATOL No. 11856), ABTOT bonded and strictly managed by the Civil Aviation Authority (CAA), all clients can feel financially confident knowing that their money will be in good hands.

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